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New web based system for CICS TS customer requirements!

November 11, 2011 4 comments

As of late yesterday, IBM is now using a considerably more open and transparent requirements system for CICS Transaction Server enhancement requests. Everybody can now submit and track their CICS TS requirements directly thorough this new web based system. The new system is called the “Request for Enhancement” system – or RFE – and is located on the developerWorks RFE site at the following link:

https://www.ibm.com/developerworks/rfe

RFE has a lot of new capability that should benefit everybody out there working with CICS TS, as well as everybody here in Hursley who spend our days working on it. Customers can now directly create new requirements, and view, comment and vote on other requirements. That information comes through directly to us in the lab, where we can respond straight back with comments and questions about those requirements.

The first CICS TS requirement that was raised in the new system was a no-charge ‘try before you buy’ edition of the latest CICS TS releases. If you want to learn more about that idea, why not test out this new requirements tool by going to the following link and looking at the submission. If you have any comments, or would like to vote for us to deliver it, please join in!

http://www.ibm.com/developerworks/rfe/execute?use_case=viewChangeRequest&CR_ID=14583

Don’t worry if you currently have open requirements in our existing FITS system, or if you have perhaps submitted them via a recent survey, etc. We are continually reviewing all those requirements. However, if you would like to be a bit more more pro-active, then please feel free to go in and resubmit them (or indeed, add any new requirements) into this new RFE tool. We can’t promise to deliver everything you ask for, but we can assure you that we will respond in a timely manner, and that you will be able to interact with us and track the progress of your requirements though this new tool.

This is an exiting opportunity for all of us, and we are looking forward to using this new technology to have some interesting conversations with you all.

Cheers, Andy (CICS TS Product Manager)

Calling all CICS customers – a request from Andrew and Ian

January 11, 2011 2 comments

Historically, we here in Hursley have delivered new releases of CICS TS to the marketplace approximately every two years or so. Given that our last major release – CICS Transaction Server for z/OS V4.1 – was made generally available in 2Q 2009, it might be safe to assume that based on historical delivery cycles, 2011 could be exciting year for CICS TS announcements…

So as a CICS TS customer, what does this mean for you? Well, in addition to potentially getting your hand on some new capability in 2011, another thing it could mean for you is that now might be a really good time to start talking to us (and perhaps reminding us) about all those features, functions and enhancements that you want us to put in a future version of CICS TS!

We do of course already have a well defined requirements management process, alongside many other methods of gathering and analysing customer requirements. However, this time round we wanted to do something more – and that is what this post is all about.

We have built a survey containing six questions that we hope will uncover some requirements that we in the lab might not have come across before. The overall theme of the survey is about how CICS TS can do more to make our customers lives easier – something that hopefully we all want – and so the requirements can be big or small, so long as they are something you or your colleagues would benefit from.

These are the three main questions we would like you to think about:

  1. If IBM were designing the next CICS TS specifically for your organisation, what content (features and functions) would you like it to contain?
  2. Are there any custom written CICS capabilities/utilities (Exits, URM’s, Scripts, etc.) that you would rather IBM implemented natively in CICS TS?
  3. Are there any other no-charge custom CICS capabilities/utilities (IBM SupportPacs, etc.) that augment your CICS TS environment with?

Here is a link to the full on-line survey: www.surveymonkey.com/s/CICSReqs2011

The survey also contains three additional open questions: what do you like about CICS TS; what do you dislike about CICS TS; and space for you to tell us anything else you would like us to know. All responses will be included in our planning process and each and every one of them will be looked at and considered.

Ian and I are appealing to all of our CICS TS customers to spend a little bit of time considering and submitting their responses. Perhaps you could even involving other departments with an interest in CICS TS (those AD guys that you SP folks do not always talk to perhaps?).

You never know, in the not too distant future, you might be very glad you did!

Cheers,

Andrew Bates, Product Manager, CICS Transaction Server for z/OS
Ian Mitchell, Chief Architect, CICS Transaction Server for z/OS

What do you want to know about?

April 23, 2008 8 comments

When we started this blog it was in the hope that it would be a useful place for CICS users to interact a little more directly with the IBM CICS team.  So if you have any burning/intriguing questions you would like to know the answer to (no matter how bizarre) or any topic you would like us to talk more about then simply add it as comment to this post to let us know.  If you can truly stump us, I’ll personally send you one of the “I love CICS” stickers that are lying on my desk to make up for it. What a prize eh!  I only have a limited stash of them so get your questions in fast.

Categories: CICS TS, feedback
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